Privacy policy
PRIVACY POLICY
This privacy policy governs the collection, storage and use of personal information by Graphic Factory Limited ("we", "our", "us”) when you visit the Graphic Factory website at http://www.graphicfactory.co.uk. If you have any questions about the use of personal information collected about you through the Website, please contact Graphic Factory via hello@graphicfactory.co.uk.
This privacy policy provides you with details about the personal information we collect from you, how we use your personal information and your rights to control personal information we hold about you.
Please read this privacy policy carefully – by accessing or browsing this Website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you must not use this Website.
COOKIE POLICY
This Website uses cookies to collect information about you. Cookies are small data files which are placed on your computer by this Website and which collect certain standard internet log information and visitor behaviour information.
This information is used to track visitor use of the website and to compile statistical reports on website activity. We also use cookies to improve your user experience, by remembering your basket items when you return to the site. The cookie information may help enable us to tailor our service offering (including the Website) to provide you with products and services which are more relevant to your individual tastes.
However, you may change your website browser settings to reject or delete cookies, although please note that if you do this it may impair the functionality of this Website, see examples below. As the means by which you can do this vary from web browser to web browser, please refer to your web browser's help menu for further information about refusing or deleting cookies.
For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
PAYMENT
When you use a direct payment gateway to complete your purchase, Shopify stores your credit card data. Payments on our site are processed using Stripe a secure and trusted online payment gateway. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. You can refer to Shopify’s Terms of Service and Privacy Statement for further information.
SHOPIFY PRIVACY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall and adhere to GDPR legislation. For further information about Shopify’s Terms of Service and Privacy Statement at, click here www.shopify.com/legal/privacy.
SECURITY
This Website contains links to other websites operated by third parties. Please note that this privacy policy applies only to the personal information that we collect through this Website and we cannot be responsible for personal information that third parties may collect, store and use through their website. You should always read the privacy policy of each website you visit carefully.
Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us.
COLLECTION OF PERSONAL INFORMATION
Graphic Factory collects personal information in several ways when you place an order or register for a service offered by Graphic Factory. By registering, you are consenting to the collection of your personal information. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and billing address(es) so that we can process and fulfill your order. Saved details will never be shared with third parties and will only be used to process your order.
Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
USE OF PERSONAL INFORMATION
Graphic Factory may use your personal information for the processing of orders, payments, and to provide you with a personalised shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
MARKETING COMMUNICATIONS
Graphic Factory may contact you occasionally (including by e-mail and SMS) with details of Graphic Factory branded products, services and special offers that it (or they) think may interest you or otherwise for customer research purposes. However, we will only do this where we are permitted to do so by law and provided that you have not informed us that you do not wish to be contacted for these purposes.
You always have the right to ask us not to contact you for these purposes at any time. You can do this by writing to us by post or by e-mail at the address provided above. When contacting us, please provide your name, contact details and, if you have one, your Graphic Factory account number or correspondence reference so that we may respond promptly to your request.
We may also use your personal information to send you marketing updates but only ever in accordance with your preferences. We do not sell your details to third party marketing companies.
Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.