Need help?
Frequently Asked Questions
Placing an order
If you prefer to shop online, you can create an account and place your order through our website. Alternatively, you can also order by mail. For mail orders, please send your request to orders@graphicfactory.co.uk.
Orders are dispatched within 8-10 working days.
Minimum order amount £50.
UK mainland
£6 on orders under £100
Carriage paid on orders over £100
Worldwide
Shipping costs and times are displayed during the checkout process.
All prices exclude VAT.
Don't hesitate to get in touch with our Canadian distributor, Paper E. Clips.
hello@papereclips.com
We've partnered with Faire to offer you: You'll get £100 off your first order, plus free shipping with us for an entire year. Please click the Faire Direct link to have these benefits.
We kindly ask that first orders are paid prior to shipping, which can be done at checkout by credit/debit card or PayPal. Alternatively, we can send a proforma invoice.
Subsequent orders can be paid on net 30 terms. However there is the option to pay online using credit/debit card or PayPal.
We reserve the right to request payment prior to delivery for larger orders.
PRODUCTS
You can specify your preferred packaging option in your order note.
- Standart cello
- Biodegradable Cello
- Plastic-Free / Simply nesting the envelopes in the card
If you have any issues with your order please contact us within 7 days at orders@graphicfactory.co.uk and we will endeavour to rectify any problems.
Image Library
Download high-resolution images of our products for your website and social media via this Dropbox link. If you need anything more specific, please feel free to email us at orders@graphicfactory.co.uk
Stockists
We are proud that our products are stocked in outstanding independent stores worldwide. Discover our wonderful stockists through this link: Stockists