Need help?
Frequently Asked Questions
Placing an order
You can create a wholesale account to place your order through our website, or email your order to orders@graphicfactory.co.uk.
Orders are dispatched within 8–10 working days.
Minimum order value: £50.
UK mainland
Free shipping.
International orders
Shipping costs and estimated shipping times are shown at checkout.
All prices exclude VAT.
To place an order in Canada, please contact our Canadian distributor, Paper E. Clips.
Enjoy 50% off your first order and 1 year of free shipping with us when you join Faire through our Faire Direct link.
First orders require payment before shipping. You can pay at checkout by credit or debit card, or PayPal. Alternatively, we can send you a proforma invoice.
For subsequent orders, we offer 30-day payment terms. You’re also welcome to pay at checkout by credit or debit card, or PayPal.
For larger orders, we may require payment before shipping.
PRODUCTS
You can specify your preferred packaging option in your order note.
- Standart cello
- Biodegradable Cello
- Plastic-Free / Simply nesting the envelopes in the card
If you have any issues with your order, please contact us at orders@graphicfactory.co.uk within 7 days of receiving it, and we’ll be happy to help.
Image Library
Download high-resolution images of our products for your website and social media via this Dropbox link. If you need anything more specific, please feel free to email us at orders@graphicfactory.co.uk
Stockists
We are proud that our products are stocked in outstanding independent stores worldwide. Discover our wonderful stockists through this link: Stockists